Contact Us
Got a team to look after and no time to figure out merch? Tell us the moment, the people, and your budget. We'll handle everything from there.
Email us : hello@wumble.com.au
Frequently Ased Questions
Wumble is an Australian-based workplace kit service built for HR and People teams. We design and curate custom boxes for the moments that matter most in the employee journey, from new starter welcome kits to team day packs and milestone recognitions. Every kit is built around your team, your brand, and your budget.
It starts with a simple brief. You tell us the occasion, team size, and budget. We come back to you within one business day with a curated kit direction, pricing, and delivery timeline. You review and approve everything before we build a single thing. Nothing moves without your sign-off.
No. We work with teams of all sizes, from a single new starter kit to company-wide rollouts. There is no minimum order requirement to start the conversation. Get in touch and we will find an approach that works for your team.
Wumble is built primarily for HR and People and Culture teams at Australian businesses. If you are responsible for onboarding, employee experience, team events, or recognition programs, we are here to make that part of your job easier and more impactful.
Yes. Reach out to us at hello@wumble.com.au and we will share examples relevant to your industry, team size, and occasion. We are also building out our portfolio on-site, so check back soon.
At this stage, we deliver within Australia only. If you have an international requirement, get in touch and we will see what we can do.
Every kit is different, but we typically include a mix of anchor items (something meaningful and kept), everyday items (things used from day one), and supportive items (practical tools for their role or workday). Products are chosen based on the occasion, the recipient, and your brand values. We never add filler.
Absolutely. Custom branding is a core part of what we do. We can incorporate your logo, brand colours, and messaging across a range of products, from apparel and accessories to packaging and inserts. We will guide you through the options as part of your kit plan.
Yes. We present a curated direction for your approval, and you can provide feedback or request changes before anything is finalised. You have full visibility over what goes into the kit before production begins.
Yes. Sustainability is important to us and to many of the teams we work with. We actively source products that are made to last, produced responsibly, and free from unnecessary packaging. If sustainability is a priority for your team, let us know in your brief and we will build around it.
Yes. Once a kit has been approved and produced, we keep a record of your kit plan so reorders are straightforward. Just get in touch and we can arrange a repeat or an updated version.
That is what we do best. Every kit we build starts from scratch based on your brief. There is no off-the-shelf catalogue. If you have a specific vision, a unique occasion, or a brand that deserves something truly custom, we are the right partner.
Pricing depends on the products, quantity, and level of customisation. We work across a range of budgets, typically from around $50 per person upwards. Every quote is itemised and transparent. You will know exactly what you are paying for before you commit to anything.
No. Your quote includes everything, product costs, branding, packaging, and delivery. There are no setup fees, design fees, or surprise charges. What you approve is what you pay.
Payment is required before production begins. We will send you an invoice once you have approved your kit plan. We accept bank transfer and major credit cards.
Yes. The quote stage is exactly the right time to make changes. We encourage feedback and will revise the kit direction as many times as needed until you are happy. Nothing goes to production until you give explicit approval.
You can cancel or make changes at any point before you approve the kit plan. Once production has begun, we are unable to offer refunds as products are sourced and customised specifically for your order. See our full refund policy for details.
Yes. Larger orders typically attract better per-unit pricing on both products and customisation. When you submit your brief, include your quantity and we will reflect that in your quote.
Standard delivery takes 14 to 35 business days from the date your order leaves our production partner. Express options may be available on request, depending on your timeline and location.
For bulk orders or time-sensitive deliveries, please let us know when submitting your kit plan and we will do our best to accommodate your needs.
Yes. We deliver to all states and territories across Australia, including regional areas. Delivery costs are included in your quote and there are no surprises.
Yes. We can ship individual kits directly to your team members, whether they are in the office, working from home, or based in a different city. This is especially useful for remote onboarding and hybrid team kits.
Express options may be available depending on your timeline and location. If you have a tight deadline, let us know upfront in your brief and we will do our best to accommodate it.
Yes. Once your order has been dispatched, we will send you a tracking link so you can follow your delivery.
If anything arrives damaged or incorrect, please contact us within 7 days at hello@wumble.com.au with photos and we will arrange a replacement at no additional cost.